TRUSTSCORE 4.8 out of 5.0 ID Requirements
We are required by current Anti-Money Laundering (AML) regulations and ‘Know Your Customer’ (KYC) requirements to obtain certified proof of ID and proof of address documents for all customers who use our services.
We require proof of address and ID for the following services:
- Virtual Office
- Call Answering
- Mail Forwarding
- Registered Office
Who should supply proof of ID and address
We require certified proof of ID for all shareholders who own more than 25% of shares in a company limited by shares; all members of an LLP, and all guarantors in a company limited by guarantee.
Acceptable documents for proof of ID and address
All documents should either be in English or accompanied by an English translation by an Official Sworn Translator.
Proof of ID
- Passport
- Driving licence (photocard only, no paper UK driving licences can be accepted)
- National identity card
- HM Forces identity card
- Student Card (must be current)
- Employment identification card
- Disabled drivers blue pass
Proof of address
The document must be dated within the last 3 months, and it must show both the person's name and address.
- HM Revenue and Customs Notice of Coding (preferred)
- Telephone Bill - excluding mobile Bill
- Gas, Water, Electricity Bill
- Mortgage statement
- Council tax bill
- Bank statement
- TV licence
Certified ID Procedures
There are separate requirements for certified ID documents based upon where the certifiable persons live.
a) UK and EU Residents
Your proof of ID and proof of address documents must be certified by one of the following persons or institutions who is not a friend or relative of the person whose documents are being certified:
- The Post Office
- Civil Servant
- Minister of Religion
- Doctor
- Chartered Accountant
- Solicitor or Notary
- Teacher or Lecturer
b) Non-EU Residents
We will require your proof of ID and address to be notarised by a Public Notary.
Specific wording for certification of documents
Each certified document should have the following statement written on it: "Certified to be a true copy of the original seen by me". The documents should be dated by the certifying person and they should print their name, address and occupation on the documents.
How to send your certified documents
1) By E-mail (preferable)
You can send scanned copies of the certified documents by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond to your e-mail to confirm receipt of your documents.
2) By Post
If you are unable to send scanned copies of your documents to us, we can accept them by post. Alternatively, if you would like to hand in your documents to us, we will be happy to copy the documents and attest them on your behalf. The address to post or hand the documents in:
Compliance Department
Blue Square Offices
272 Bath Street
Glasgow
G2 4JR
IMPORTANT: Your service will not be activated until your ID documents are received and accepted. Any mail received will not be processed or forwarded prior to the receipt of certified ID. Should you not provide the requisite ID within 3 weeks of your initial order; the service(s) will be terminated. We send reminder messages to our customers, however, it is your responsibility to provide the certified ID within the timescales listed on the correspondence we send to you.